Refund and Returns Policy

1. 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused, with tags
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

To start a return, you can contact us at sales@simplying.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

For any return-related inquiries, you can always contact us at sales@simplying.com.

2. Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective or damaged
  • You receive the wrong item

We will evaluate the issue and take appropriate action to make it right.

3. Warranty Returns

All our products (except for wear parts such as contactor contacts) have a 1-year warranty. If any damage occurs within 1 year, you can contact us, and we will confirm the problem and accept the return.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

If you have questions about whether your item is returnable, please get in touch with us.

Unfortunately, we cannot accept returns on:

  • Sale items
  • Gift cards

5. Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

6. Refunds

Once we’ve received and inspected your return, we will notify you about the approval status of your refund.

If approved, the refund will be automatically processed to your original payment method.

Please note that it may take some time for your bank or credit card company to process and post the refund.

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